Helensburgh Expert Physio & Sports Rehab
We are committed to protecting your personal information and this privacy policy relates to our use of your personal information collected from you either in person, or information you give us by letter, e-mail, SMS, social media or over the telephone.
‘Personal information’ means any information that is capable of identifying you. ‘We’ means Helensburgh Expert Physio & Sports Rehab.
We collect and process data because we have a legal obligation to do so and it is adequate, relevant and limited to what is necessary.
What personal data we collect and why we collect it
We collect and process information when you:
- Fill out one of our online forms,
- Telephone us to make an enquiry or appointment,
- Email us or
- Visit us in person.
At the point of enquiry or booking we will ask for:
- Your name,
- Your date of birth,
- Your address,
- Your telephone number(s) and
- Your email address.
At your appointment, we will ask for information regarding your general health, your previous health and information regarding the condition you are seeking advice about.
We will also ask for information regarding any activities you undertake, your employment and any medication you take.
We will also record the findings of a physical examination.
How we use this information
Paper copies are kept in a secure filing cabinet that directly relates to your episode of care.
We use this information:
- To provide a legal record of any treatment or advice we provide,
- To ensure continuity of care,
- To contact you in regard to your ongoing treatment including sending exercises by email,
- To contact you if new information become available,
- We may pass information with your permission to other medial professionals who may be involved in your care, this may include GP’s, consultants, occupational health departments or other Health and Care Professions.
We will also ask for information regarding any activities you undertake, your employment and any medication you take.
How long do we keep personal information
We have a legal obligation to retain records for 8 years after the conclusion of treatment (until the age of 25 for minors).
How do we protect your information
We take organisational and technical measures to protect the information against unauthorised disclosure or unlawful processing.
Your rights
You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request.
Disclosure of your information
We may pass information with your permission to other medical professionals who may be involved in your care. This may include GP’s, consultants, occupational health departments or other Health and Care Professions. This information may be passed to them as a written letter. If this is the case, then this letter will be given to you and the letter will become your responsibility. We will take all reasonable precautions to transmit the information securely if the information is passed electronically.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.